Yanmar Asked:

Assist us with supporting global customer experience through connected systems and strategic alignment of our data to better serve our customers and stakeholders.

  • We need stronger integration and visibility across customer and operational systems.

  • We need ongoing Salesforce support that can scale across multiple business units and initiatives.

  • We need a roadmap to support long-term digital transformation and customer experience objectives.

We Answered:

  • Supported Salesforce, Service Cloud, and integration initiatives across multiple departments and business units.

  • Assisted with operational stabilization, workflow improvements, and strategic enablement initiatives.

  • Helped facilitate planning and readiness discussions supporting Yanmar’s broader 2030 customer experience vision.

Solutions Deployed:

Salesforce Managed Services

Provided ongoing Salesforce support, administration, development, and operational guidance across business units.

Systems Integration & Enablement

Supported integrations and connected workflows across marketing, commerce, support, and operational systems.

Service Cloud & Customer Operations

Helped improve customer support workflows, case management, chatbot functionality, and operational visibility.

Digital Transformation Strategy

Supported readiness planning and strategic discussions around Yanmar’s 2030 customer experience and digital transformation vision.

Outcome

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Embedded Team Engagements
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Business Units Suppported
0
Connected Vision
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Digital Transformation Roadmap